Shipping policy
3. Shipping Policy
Effective date: 2026-10-01
3.1 Where we ship
We currently ship to addresses in Canada and the United States. We do not ship to P.O. boxes for orders requiring a signature.
3.2 Delivery time
- Standard Shipping: Free shipping, Most orders arrive within approximately 2-3 weeks of purchase.
- Express Shipping: flat rate of $17.50 USD/$25 CAD. Most orders arrive within approximately 1-2 weeks of purchase.
These times are estimates under normal conditions. Delivery can be delayed by factors outside our control, including carrier delays, weather, customs inspection, holidays, peak-season volume, and incorrect or incomplete addresses. Business days and delivery estimates begin once your order is placed and payment is authorized.
3.3 If we cannot ship on time
If we learn that we cannot ship your order within the time stated above, we will notify you before that time passes, give you a revised shipping date, and give you the choice to accept the delay or cancel your order for a full refund. If we cannot ship at all within 30 days of receiving your order and you have not agreed to a delay, we will cancel the order and refund you in full.
3.4 Tracking
You will receive an email with tracking information when your order ships. Tracking may take 24 to 48 hours to update after the label is created.
3.5 Taxes, duties, and currency
Applicable sales taxes are calculated and shown at checkout. Orders shipped from Canada to the United States may be subject to import duties, tariffs, taxes, or brokerage fees charged by the destination country or the carrier. Unless checkout states that these charges are included, they are the customer's responsibility and are not refundable. If you refuse a package because of these charges, it will be treated as a return under the Return and Refund Policy, and the original and return shipping costs, plus any charges we incur, will be deducted from your refund. You will be charged in the currency displayed at checkout.
3.6 Address accuracy
Please check your shipping address before completing checkout. If you notice an error, email us immediately. We can update an address only before the order is dispatched. We are not responsible for orders delayed or lost because of an incorrect or incomplete address provided at checkout; if such a package is returned to us, we will reship it once you pay the new shipping cost.
3.7 Lost, stolen, or damaged packages
- No tracking movement: If tracking shows no movement for 10 business days past the estimated delivery date, email us and we will open a carrier investigation. If the carrier confirms the package is lost, we will send a replacement or a full refund.
- Marked delivered but not received: Check with neighbors and your building's mail area, then contact us within 7 days of the delivery scan. We will open a claim with the carrier and help you through it. Once the carrier confirms delivery to the address provided at checkout, our ability to replace the item depends on the outcome of that claim, except where the law of your jurisdiction requires otherwise.
- Damaged in transit: See section 1.10 of the Return and Refund Policy.
- For higher-value orders, we may require a signature on delivery.
3.8 Your right to cancel for late delivery
If your order is not delivered within 40 days after the estimated delivery date, you may cancel it for a full refund at any time before delivery by emailing us in writing. This does not replace any other right you have under the laws of your province or state.